In today’s fast-paced product development landscape, it’s easy to rush solutions to market without truly understanding underlying user needs. Hasty decisions result in missed requirements, unnecessary complexity, or arbitrary updates. These can manifest into random logo redesigns, useless new features, or an inability to find the things you once loved in an app you rely on. This workshop focuses on the critical skill of deep listening—an essential tool for uncovering the real problems your users face. By learning to listen deeply, you’ll gain richer insights and be better equipped to define success criteria. In turn, you’ll create products people truly love.

This is a coaching session and shared discussion led by Product and Growth Consultant and two-time Head of Product, Mariclare (MC) Hall. MC will share trusted techniques and a decade of anecdotes you can use to improve traction both professionally and personally.

• Define “deep listening” and its importance in understanding user needs.
• Contrast between listening in order to validate assumptions and listening to truly understand.
• Offer practical methods to practice deep listening during user interviews, observations, and feedback sessions.
• Share examples where deep listening uncovered unexpected insights that informed better solutions.

Mariclare (MC) Hall is an experienced product leader based in Philadelphia, PA. She’s ushered two software startups and dozens of clients including online retailers, hospitality groups, fast casual brands, higher ed institutions, cultural organizations, and nonprofits through complex technical initiatives and major early milestones. MC’s work focuses on creating clarity where definition can be challenging: process creation, user research, roadmap development, and go-to-market planning. Through strategic experimentation and careful documentation, she helps cross-functional teams do their best work.

We get that things come up, but we rely on headcounts in our programs to survive as a business. If you request a refund...

More than 4 weeks before event → 100% refund

More than 2 weeks before event → 50% refund

Fewer than 2 weeks before event → No refund

Thanks for understanding and for supporting our ability to provide cool offerings through your purchase.